Frequently Asked Questions[FAQ's]


Iím stuck Ö. ?!
How do I Ö. ?
Meanings ?
When Ö. ?
Will Ö. ?
What Ö. ?
Doís and Doníts...
                                      Related to Site Usage
                                      Related to Invoice verification at Supply






Iím stuck Ö. ?!

System does not accept my password. Please enter your password in Uppercase (CAPS).

I have lost my Userid/Password. Click "Forgot Your Password" - shown in red on site. Your User ID/Password will be mailed to you.
System does not show me the details / information pages. After entering Userid adn Password, Click on any of the links from the list below - Enquiry/Order/Payment etc.
I am unable to view the latest information. . The system might be showing you older files stored in your Internet Explorer. This depends on your internet Explorer Settings. To set it right, Open Browser(Internet Explorer 5.0 or above) and Go to "Internet Options" in the menu.
[a] In "General" click on "Delete Files". Tick the "delete all offline content" and press OK button.
      This should be done on any PC at least once in a week to get the latest changes in site.
[b] In "General" click on "Settings". In the "check for newer versions of stored pages" select the "every visit to the page" and press OK button.
Then again write the URL "" and the page with the latest information gets displayed.

Some part of the data and screen are not visible at all. Change your Desktop settings to a 800 X 600 resolution. Most likely, it is now at 640 X 480.

I am unable to submit quotations. Please check your browser configuration. If it still persists, reload/reinstall the browser. This has worked on a lot of occasions ! If it still persists, contact us !
In case of problems which cannot be solved by above suggestions,. You may log on the problem at helpdesk(Email).While logging complain give your Vendor Code/Name and specific problem details.
If the site is not opening
          [a] Check that your Internet Connection is up.
          [b] If you have problem opening, sites as well, then it is your local internet problem.
               Else, report problem for eProcurement site.
          [c] eProcurement Site of Tata Steel is accessible trough two addersses simultaneously: and
               If one of these don't open, try with the other address.

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How do I Ö. ?

send free-form communication to a specific Purchase Officer. Just go into the link provided for e-Mail directory, look for the person you want to send the mail to and click on his e-mail id. Template for mail composition becomes available. Itís as simple as that !
print a hardcopy of the document if I want to. The browser print facility is available through File-Print. You can use this facility to print any document that is required.
Know whether a piece of information I have entered been updated or not. Usually, a blank page with a message about successful updation of information is displayed. You could still confirm this by going back to the screen you updated your information in.

Electronic Training Material

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Meanings ?

B-to-B. The term is used in the Net world for Business-to-Business e-Commerce signifying business interactions over the Net between organisations. The other terms you may come across are B-to-C for Business to Consumer, C-to-C for Consumer to Consumer, B-to-G for Business to Governance etc.
Text on the screen in Red. Majority of the text on screen is in blue or black. The portion in red is to draw your attention to it. For instance, on the list of enquiries, the ones in red signify that the due date for these have already expired though the quotes have not yet been opened. Similarly, cases of receipts where rejections have been made appear in red.
Underlined text on the screen. Underlined text, unless in special circumstances, signifies that a drill down link exists which can be triggered by clicking that part of the text.
Hand appearing as the mouse pointer. This again means that a drill down link is available from the current mouse position.
UOM. Unit of Measurement.
Imminent delivery. Items, which are to be delivered the next month, as per the delivery schedule given in the order, constitute this page. You are required to indicate a tentative date of delivery against each item.
Order Fill Rate. The compliance against commitments till date of an Order. Delays in deliveries, beyond a tolerance defined in the system, shall show up as a non-compliance on the link available for the purpose. It shows the quantity committed for delivery vis-ŗ-vis the quantity delivered.

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When Ö. ?


When can I see a document released to me ? All documents are made available at the site within 8 hours of it being released. It appears automatically on the appropriate link provided.
Till when does a document remain on the site ? All documents (and other information) are retained on the site up to one month from the date it is posted on the site.
Till when am I allowed to quote against an Enquiry. You can quote against an Enquiry as long as it appears on the list available in the link and if it has not yet been opened at Purchase. However, a quotation that is either submitted the first time or modified after the due date shall be treated as a Delayed Quote.

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Will Ö. ?


Printing through the browser print facility print only what appears on the screen at the time ? No. The entire page including the part that may not be visible on the screen at the time will be printed. However, if the default settings of the Print facility is changed to print individual frames, you are not guaranteed to get the desired results.


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What Ö. ?


is the format of the date as visible in the screens. All the screens display the date in the Indian format, that is, DD/MM/YY.
is the currentness of the information ? All information in the site is current to 8 working hours at any point in time.


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Brief Description is not available in all cases. True, it isnít. You might even encounter cases with Brief description and no detailed description. Thatís OK. What you see is all there is !

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Do's and Doníts

Related to Site Usage

1. Check your mails regularly; for every new RFQ / Order placed againt them. They would receive mail intimation at the mail address given to Tata Steel for communication.
2. Respond to all enquiries you receive. If not in a position to Quote for the enquiry, regret online, preferably giving the reason for not Quoting.
3. Enter Expected delivery dates against the Imminent and Delayed Deliveries, giving comments wherever required.
4. Always logoff after using the site link. To do this, click on the link "LOGOFF" at the top bar of the page.


Related to Invoice verification at Supply Management

1. Mention correct Order no. / delivery order / Schedule Line
2. Mention Vendor codes .
3. Original for Buyer copy in case of Exciseable items to be submitted always.
4. In case of ED inclusive orders the Total Value (Assessable Value + Excise Duty) to be given
5. GR. No. to be mentioned and highlighted. ( In case of Local Vendors)
6. Challan no against which material was supplied to be mentioned,(If not Invoice cum challan )
7. Attach freight bill in case freight is charged .
8. Submit bills after proper and thorough checking only.
9. Submit the Bills at correct Collection Centre.
10. All querries to be logged at SRMC.
11. All bills should be raised in the name of ---
      The Tata Iron And Steelí
      attn-Chief/Head -----------------------
      Name of Dept--------------------------
12. Service Tax registration no on face of the bill.
13. Period of service provided.( ie period of job done. )
14. Separate line item for service tax & cess on face of the bill.
15. Bill serial no and date must appear on the face of the bill.
16. Signature of vendor/ authorized official on behalf of the vendor.

1. Submit duplicate bills without consulting Officer concerned
2. Submit extra copy of Invoices for bill verification.
3. Submit bills of Town, Medical, SP&OS, I.M. Section etc at SMD.
4. Submit bills without correct order nos/ D.O. nos.
5. Submit bills without thorough checking / wrong billing will lead to delays.
6. Query for bills related issues at SMD

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